These controversies concerning the relationships between citizenship pressure, OCBs and CCBs could be due to ways that OCBs are calculated. During the literature, OCBs have usually been defined as spontaneous behaviours and rated by colleagues or leaders (e.g.two). Other-rated measurements are unable to determine the behavioural motivations fundamental OCBs1,11. This https://www.youtube.com/shorts/ZsO9iQ1SGS4